FAQ's

Dr Brown's Baby Bottles - The Benefits »
Usage & Cleaning »
Common Consumer Questions & Answers »


Dr Brown's Baby Bottles - The Benefits

Q. Does the Dr Brown's baby bottle really work?
A. Yes it does. When babies feed they suck milk or formula from the bottle through the teat. As the liquid leaves the bottle, air enters in through the vent to take the place of the milk or formula. Our patented internal vent allows the air to enter and directs it to the area above the liquid, keeping the air and the liquid separate. Because there is no vacuum to inhibit the flow of liquid, babies can feed at their own pace. Click here to see how Dr Brown's Feeding System works. 

Q. Why is it good to prevent a vacuum from developing in the bottle?
A. There are two major problems associated with most traditional baby bottles: air and vacuum. Air ingested by babies can cause discomfort, sleepless nights and symptoms associated with colic. A vacuum in the bottle can transfer air to a baby's middle ear and can encourage fluid to be drawn in. Traditional and restrictively vented bottles tend to develop vacuums when babies feed from them because babies need to suck progressively harder to get any liquid from them. Babies seal their lips to the teat when they nurse, but as the vacuum increases they ingest air through a weakened teat seal. Air enters the bottle through the vent in the teat and aerates the formula; this air is ingested. 

Q. Is that a straw in the Dr Brown's baby bottle?
A. No it is not a straw, it is a reservoir tube and it's the part of the vent that allows air to enter the bottles and be directed to the area above the liquid, keeping the air and the liquid separate.


Usage & Cleaning

Q. Is it necessary to only use Dr Brown's teats on my Dr Brown's bottles?
A. Because the Dr Brown's baby bottle is fully vented it requires a unique teat. Other bottles have a vacuum inside that restricts the flow of liquid, and because of the vacuum the teat on these bottles tend to have a very large hole. Using one of these teats on a Dr Brown's baby bottle could result in feeding your baby much too fast, possibly causing the baby to choke.

Q. Can I use Dr Brown's teats on other brands of bottles?
A. Dr Brown's teats are of the highest quality. However they are specifically designed for the Dr Brown's baby bottles and should not be used on other brands of bottles. The Dr Brown's teat does not have a vacuum operated rim-vent like other brands of bottles. If a Dr Brown's teat is used on an un-vented bottle the baby may experience feeding difficulties and could experience the discomfort commonly described as colic.

Q. What can I do if I have lost a part of the vent?
A. Replacement parts are available in stores and located in the same area where you purchased your bottle. If you have difficulty finding the replacement parts you need please call our customer service department for a stockist nearest you.

Q. Can I use my Dr Brown's bottles without the vent?
A. The vent is an essential part of the Dr Brown's system and is required to prevent the vacuum found in other brands of bottles.

Q. Can the bottle be used to heat formula in the microwave?
A. We do not recommend using a microwave oven to heat the bottle because microwave ovens can create hotspots in milk or formula.

Q. Will the Dr Brown's bottle connect to breast pumps?
A. Dr. Brown’s has a new breast pump that features a universal connector that allows the pump to connect to our wideneck bottles.

Q. Are Dr Brown's bottles and components dishwasher safe?
A. Yes, we recommend loading them in the top rack of your dishwasher. Dr Brown's also now offer a Dishwasher Basket for convenient cleaning.

Q. Can I sterilise the Dr Brown's bottles?
A. Yes, you may put them in a steriliser or boil them in water. Dr. Brown’s offers a Microwave Steam Steriliser designed specifically for our baby bottles.



Q. Why does my bottle leak?
A. The patented vent provides an air passage way that allows air to enter the bottle which allows the baby to nurse without fighting the negative affects of the vacuum found in other baby bottles. Under certain conditions the milk or formula can exit through the vent. For example if the liquid is overheated the expanding air inside the bottle pushes the liquid through the vent causing leakage. Or if the bottle is shaken to mix formula the liquid may enter the vent and leak. Also if the bottle isn't held properly and the end of the reservoir tube is submerged in the fluid leakage may occur.

Q. What to do in the unlikely case of bottle leakage.
A. When liquid gets into the venting system, it can sometimes leak out around the teat collar. This can happen three ways:

  1. If you heat your bottle with the teat collar securely in place, the liquid will be forced up into the vent as it expands. To avoid this, either heat the bottle without the teat collar or loosen the teat collar one-half turn after heating to allow the pressure to equalise. Then, re-tighten it before feeding.
  2.  If you use powdered formula and mix it by shaking the bottle, liquid can get into the vent. The solution for this is to mix the formula by stirring it with a spoon rather than by shaking.
  3. If you overheat the liquid in the bottle, the vapour will rise and condense in the vent. To prevent this, avoid warming the liquid beyond body temperature.

 


Common Consumer Questions & Answers

Q. Where are your products manufactured?
A. Many of our products are made in the United States and some are manufactured in China, Germany and other countries. All of our products undergo extensive third party testing. Handi-Craft will remain vigilant in monitoring and responding to all consumer contacts to ensure that it maintains its commitment to produce innovative and safe products that deserve the trust of parents with infants.

Q. My bottle is leaking.
A. We are sorry to hear about the trouble you are having with your Dr. Brown's bottles. Hopefully some of these tips can help solve this problem for you.
Because the Dr. Brown's bottle is fully-vented, it allows positive-pressure flow, similar to breastfeeding. This is essential for the baby to feed without having to suck against a vacuum. Under certain conditions, the liquid can exit through the vent. For example, if the liquid is overheated, the expanding air inside the bottle pushes the liquid through the vent causing leakage. Or if the bottle is shaken to mix formula (which we do not recommend), the liquid may enter the vent. When liquid gets into the venting system, it can sometimes leak out around the nipple collar. Here are some tips to help avoid this:

  • If you heat your bottle with the nipple collar securely in place, the liquid will be forced up into the vent as it expands. To avoid this, remove the internal parts (vent insert and reservoir tube) prior to warming. Do not over-tighten the collar.
  • If you use powdered formula and mix it by shaking the bottle, liquid can get into the vent. The solution for this is to mix the formula by stirring it with a spoon rather than by shaking.
  • If you overheat the liquid in the bottle, the vapor will rise and condense in the vent. To prevent this, avoid warming the liquid beyond body temperature.
  • Over-tightening of the collar will also create a pressure build-up. You should twist the collar enough to close.
  • Hold the bottle at a 45 degree angle when feeding your baby. The end of the reservoir tube should be out of the liquid.
  • Please ensure that you have the appropriate level nipple for the age of your baby.


Q. What level teat should I use for my baby?
A. While there are age recommendations listed for each of our nipple levels, there really is no right or wrong time to change your baby's nipple level. Every baby is different; some babies will be perfectly content using level one throughout their bottle feeding days, while others are more aggressive eaters and need to advance to the next level. Your baby will let you know if and when the time comes to change levels. Below are some signs to look for from your baby. When you notice any of these signs, it usually means that the baby is not getting a fast enough flow and it is time to move up a level. Please remember, if these signs never occur then there is no need to change anything.

  • Baby is taking longer to finish eating.
  • Baby becomes fussy or irritated while eating.
  • Baby falls asleep during the feeding.

Basic age recommendations are as follows:

  • LEVEL PREEMIE – Slower flow than level 1. For babies that level 1 seems too fast.
  • LEVEL ONE – Newborn to 3 Months
  • LEVEL TWO – 3 Months+
  • LEVEL THREE – 6 Months
  • LEVEL FOUR – 9 Months+ Designed for thicker substances.
  • LEVEL Y-CUT – 9 Months+ Designed for thicker substances.

Q. Why is the ink coming off of my bottle?
A. We apologise for any inconvenience you are experiencing. First let me assure you that the ink we use is non-toxic and poses no harm to your child.
We have changed our method of printing measurements on our polypropylene bottles from ink to a molded/embossed method because we learned that the ink we use simply does not adhere well to polypropylene plastic.

Q. It is difficult to read the measurements on my bottle.
A. We have changed our method of printing the measurements on our polypropylene bottles from ink to embossing. We found that the food grade ink we use simply will not adhere well to polypropylene plastic. After several washing and sterilising cycles, over time the ink may begin to wear off making it impossible to see how much milk or formula is in the bottle. We understand the importance of knowing how much food your baby is consuming, which is why the embossed method ensures the measurements will always remain intact.

Q. How do you ensure that the measurements on your bottles and training cups are accurate?
A. There are variations in liquid measuring devices depending on how each manufacturer verifies the initial liquid measurements. Bottle manufacturers have to either develop artwork for printing or they have to engrave a plastic mold to transfer the measurement markings to the bottle or measuring cup. Several common problems with measuring cups and baby bottles are:

  • Inaccurate liquid measuring device for calibration
  • Misaligned printing or mis-registered printing
  • Improper engraving of the plastic mold
  • Material shrinkage after the bottle or measuring cup has been exposed to dishwasher cycles, boiling water, sterilization, etc…


To minimise these potential issues, we pre-condition the bottles to reduce the shrinkage before we start the liquid measurement calculations. Water is used for all of the calibration measurements and we measure all the water amounts with a laboratory graduated cylinder. The water is then poured into the bottle and the height of the water is recorded using a digital micrometer. This process determines placement for the "ml" or "oz" markings on the bottle when different amounts of water are added.

We certify our bottles according to BS EN Standard 14350 5.4.1 and 5.4.2.

Q. What materials are used in your products?
A. The following materials are used in manufacturing Dr. Brown's products:

Bottle Parts
Plastic Bottle Vessels:
Polypropylene
Glass Bottle Vessels:
Borasilic Glass
Caps, collars, travel disks,
travel caps: Polypropylene
Vent insert: Santoprene -
Thermoplastic Rubber
Reservoir tube:
Transparent Polypropylene
Nipples: Silicone

Pacifier Parts
Shield: Polypropylene
Baglet: Silicone



Bottle Brush
Handle: Polypropylene & TPE
Suction Base: PVC
Mane: Nylon bristles

Formula Mixing Pitcher
Polypropylene

Microwave Steam Sterilizer
Polypropylene

Training Cup
Polypropylene
Spout: TPE – Thermoplastic Rubber
Handles: Polypropylene
Valve: Silicone

Drying rack
Polypropylene


Q. How do I remove stains from products?
A. Plastic bottles and components may become stained from contact with ingredients in formula like iron, or from juices, foods, and cleaning products that contain natural or artificial coloring. It is unlikely that staining will affect performance as long as the bottle and parts are in good condition.

Some of the advice we get from Mums on this topic include:

  • WHITE VINEGAR - Soak bottle in a 50/50 mixture of white vinegar and water, and then rinse with cold water. Many stains will disappear following this procedure, which can also eliminate odors.
  • BAKING SODA - Juice stains may be removed by putting baking soda and warm water in the bottle and cleaning with a bottle brush. To get rid of sour-milk smell, fill the bottle with warm water, add a teaspoon of baking soda, shake well, and let stand over night.

Q. Why is there water in my pacifier?
A. By design, pacifiers in general are not hermetically sealed (air tight). This is to allow air movement in and out of the nipple which minimises pressure in the mouth when the baby is sucking. After washing or sterilising, water may remain inside the nipple but will typically evaporate within 24 to 48 hours.

Q. Liquid is not coming out of my training cup or my training cup is leaking.
A. If you are having problems with liquid not coming out of your training cup, or if the cup is leaking, please try reassembling the cup:

  • Snap the SILICONE VALVE to the flat side of the VALVE DISC by pushing the centerpiece through the hole.
  • Make sure the outer edge of the SILICONE VALVE is completely rolled around the edge of the VALVE DISC.
  • Suck into the soft spout valve to ensure it is properly assembled. It will make a noise; this will tell you it is together properly.
  • Install the VALVE assembly by pushing it into place on the underside of the SPOUT CAP.
  • For the Soft-Spout, make sure the silicone Soft-Spout protrudes through the SPOUT CAP.
  • For the Hard-Spout, make sure the silicone Soft-Spout is snugly positioned into the SPOUT CAP.
  • Place the HANDLES (if desired) on the CUP.
  • Fill CUP with liquid for feeding – Hot or carbonated liquids are not recommended.
  • Screw the SPOUT CAP on to the CUP until snugly fit.
  • Snap LID onto SPOUT CAP to keep clean or for travel.


Q. How do I operate and clean my Deluxe Bottle Warmer?
A. It is equipped with an internal sensor that will automatically shut the unit off if it gets too hot or runs out of water. The display will flash 0's. The switch will automatically reset once the unit cools down.

If your bottle warmer is not functioning properly, the warming chamber may not be getting enough water from the blue reservoir. Please check the blue reservoir and where it connects to the warmer to make sure the openings are unobstructed. Then perform the de-scaling procedure described below to remove any deposits that may affect warmer performance. Finally, install a full blue water reservoir and look for 2-3 distinct air bubbles that should travel from the bottom to the top of the reservoir indicating that a small amount of water has been released into the appliance.

WE HAVE RECENTLY UPDATED THE DE-SCALING INSTRUCTIONS that remove any lime scale deposits. For best results, please use the following procedure for de-scaling:

It is important to de-scale this appliance every 4 weeks (or more frequently if needed) to ensure that it continues to work properly. Unplug appliance and pour all remaining water out of the Heating Chamber and Removable Water Reservoir. To de-scale, mix 2 oz (50 ml) of white vinegar with 4 oz (100 ml) of cold water and pour directly into the Removable Water Reservoir. Then run warming cycles until the reservoir is empty. Then unplug appliance and rinse the Heating Chamber and Removable Water Reservoir with clean water.
To clean the bottle warmer reservoir:

  • Fill reservoir with hot, soapy water and let sit for a few minutes to soften/loosen the debris.
  • Remove out all the water.
  • Add two spoonfuls of dry, uncooked, non-instant rice with a spoonful of water and shake vigorously.
  • Rinse well. Repeat if necessary.


Q. How do I operate and clean my Deluxe Bottle Steriliser?
A. It is important to de-scale this appliance every 4 weeks (or more frequently if needed). This process will help ensure that it continues to work properly and to adequately keep the unit clean.

Be sure to pour the water from the measuring cup into the device prior to plugging the unit in or turning it on. The steriliser has a safety feature that will turn off automatically when the unit runs out of water. If no water exists inside the unit when turning it on, it will not function.

  • It is recommended to use distilled water in this unit.
  • Please wash the bottles and all parts in hot soapy water or top rack of dishwasher prior to placing them in the steriliser.
  • Our descaling instructions have recently been revised. De-scale utilising a 2:1 ratio, mix 1 oz (30 ml) of white vinegar with 2 oz (60 ml) of cold water and pour directly over the heating element. Turn the unit on, run until the mixture is evaporated and any scaling has been removed. Unplug appliance and rinse the Heating Chamber & Removable Water Reservoir with clean water.

 

Q. Do your bottles contain BPA?

All of our bottle parts (cap, nipple, collar, vent insert and vent reservoir) are interchangeable and always have been BPA free. None of Dr. Brown's products have ever contained PVC, phthalates, or lead.

Parents have come to rely on this patented technology, designed by a doctor, to help reduce colic, spit-up, burping and gas. In addition, a recent independent study found that the technology that eliminates air bubbles in our bottles also helps to preserve the Vitamin C content in the milk more than any other bottle on the market.

All versions of Dr. Brown's Natural Flow bottles feature the unique internal vent system that makes our bottles popular with parents and babies.

For more information about Dr. Brown's baby products, please visit www.handi-craft.com.

Additional questions and answers can be found at: http://www.drbrownsbaby.com/support/faq/bottles-accessories 

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