Refund policy

Dr. Browns UK Returns Policy & Procedure

Please fill in the Returns Form provided in your parcel, or alternatively download a form here - Returns Form

Please ensure that the item is returned securely packaged, as we will not accept liability of damaged packs during transit. A refund won't be issued if the goods are received damaged.

You have 14 days to return your parcel and a further 14 days for us to receive it. Please note, if you have bought a product from our 'Rehome' range, these products are nonreturnable. 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

Returning your product because it’s unwanted

If the item is not faulty, but you have decided you no longer require it, simply return the unused item in its original condition to Baby Central, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG in the unopened packaging and we will provide a refund for the complete order value. Postage costs for returning the item must be paid for by yourself, we do not cover this cost.  Please be aware that we can only process your refund once the item has been returned to us and checked, so it is recommended to obtain proof of postage.

Returning your product because it has a fault

If the item develops a fault during the guarantee period, please send it back to us. Once the returned item has been received it will be reviewed by our technician. The item will either be repaired under warranty, or the item will be replaced.  Please ensure that the item is returned securely packaged, as we will not accept liability of damaged packs during transit. 

The following products are not eligible for refund (unless faulty or not as described)

• Products which you received over 14 days ago
• Products bought at a Consumer/Trade Show and not via Dr. Browns UK
• Products that have been unsealed (other than to inspect)
• Products without original packaging or where it’s been returned in poor condition

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.  

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Last updated: 09.07.25