Terms of service

Dr. Browns UK Terms & Conditions

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our site https://drbrowns.co.uk  (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

About Us

https://drbrowns.co.uk  is a site operated by Infans Ltd T/A Baby Central (‘We’). We are registered in England and Wales under company number 12414244. and have our registered office at CMS House, Brooklands Way, Leek, Staffordshire, ST13 7DT.  Our VAT number is 427 5121 14.

Making A Purchase

Making a purchase could not be easier. Just browse through our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please note that once your transaction has been completed, we are unable to cancel the transaction, or change details such as postal address or payment method. You can contact our Customer Services department directly for guidance on errors made during the ordering process.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling

Standard Delivery

For your peace of mind all goods are dispatched by Royal Mail 2nd Class post or DPD 2-3 days.

• Delivery within the U.K, Northern Ireland and the Channel Islands is charged at a standard rate of £3.95 for all orders under the value of £45.00
• All orders over the value of £45.00 will be free of charge

Priority Delivery Option

Our Priority Delivery option is available at the cost of £5.95 and is sent via DPD.

Please note, we must receive orders before 1pm to be able to offer this service. Orders will be received next working day (excludes Saturday & Sunday). You will receive an email with your DPD tracking number, please check your junk folder if you do not receive this.

All of our postal charges include VAT.

WE REGRET THAT WE ARE ONLY ABLE TO ACCEPT ORDERS FOR DELIVERY WITHIN THE UK AND NORTHERN IRELAND 

Delivery Schedule

We will normally dispatch your order within 24 hours of receipt on a working day. Goods are dispatched by 2nd Class or parcel carrier, and therefore should be received within 3 - 5 days working days of dispatch. Please note, our offices and warehouse are open Monday - Friday.

Order Shortages

An order shortage must be communicated to Customer Services within 7 working days of receipt of order, so that it can be investigated and resolved.

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

When the order is placed at our website, your credit card details are processed by Shopify or PayPal, allowing you to shop online with confidence. We now are also accepting Klarna, more information on their services can be found here - What is Klarna | Klarna UK

Guarantee

We guarantee your satisfaction, however, should you be unhappy with your purchase you have the right to cancel the contract within 7 working days for a full refund. Where products have a hygiene seal, please keep this in place unless you wish to keep the product. This does not affect your statutory rights.

Reaching Us

If you need to contact us, please email us using the link on the store page, alternatively, you can call our Customer Service Team on 01538 399541.

Our office is open Monday - Thursday 8.30am - 16.30pm and Friday 8.30am - 3.15pm

Company Name: Baby Central T/A Infans ltd

Company Reg. No: 12414244

Company V.A.T. Reg. No: 427512114

You can write to us at Baby Central, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG, UK.

Privacy Policy

Baby Central do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Third Party Sellers

Here at Baby Central we are passionate in offering you the best range of products at the best prices. This is why our system is committed in only supplying direct to consumers. 

If you are a reseller or have your own business and would like to stock our products, please contact us so we are able to help you. 

Discount Codes

The correct discount code must be entered at the basket page to redeem. We can not refund the discount after your order, so make sure you added your code in when you are ordering. We reserve the right to withdraw the offer without prior notice. All orders subject to availability. 

Please note, any discount codes received excludes items that are already on sale, bundled or discounted.

Changes to our website

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@centralmedical.co.uk.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use, our site; or

(b) use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

(a) loss of profits, sales, business, or revenue;

(b) business interruption; 

(c) loss of anticipated savings;

(d) loss of business opportunity, goodwill or reputation; or

(e) any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact info@centralmedical.co.uk.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. 

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email info@centralmedical.co.uk Thank you for visiting our site.

 

Last updated: 09.07.25